F.A.Q

Books: Books shipped from our site are returnable within 30 days from purchase unless listed as a final sale. Returns must be covered by the customer and shipped with tracking.

Tarot/Oracle: As decks are custom made, we can only accept returns on defective or damaged decks. Returns must be sent back for review and if approved a refund or exchange will be processed.

Due to a number of factors we cannot give a specific date, but if you sign up for notifications from our website you will receive updates on new releases.

These packages are sent directly from Ingram (our printer) to your address. Any order shipped directly is insured with Ingram, you have 90 days to return any item to them, however, they have their own policies and rules on returns which we do not control.

These packages ship directly from our warehouse in Canada via Canada Post, FedEx, Purolator and UPS. Due to the fact that our shipments go through customs, we are not responsible for damage through customs or responsible if customs determines tariffs or import fees are required. IF damage is found, we will need full documentation of the damage: letter from the shipper, photos of damage etc in order to determine where the damage occurred. If your package does not arrive within 180 days from order, we will issue a refund.

We ship directly from Canada, and boxes may take 3-6 weeks to arrive, depending on the shipping method. If we shipped directly, your box may take 2-3 weeks to arrive.

On rare occasions, titles may be shipped from our distribution partner (Ingram), shipping times vary, but most orders are shipped within 7-10 days and take anywhere from 10-20 days to arrive.

If you do not receive your box within 90 days of your order, please contact us, and we will engage in an investigation with our post office.

Some package types do not provide a tracking number. Specifically Small Packet GROUND/SURFACE aka Ground Advantage. This goes as 'letter mail', which is not tracked. Surface GROUND OR AIR international can take up to 90 days to arrive. We are not responsible for shipping times.

As a small business we do not receive discounts on shipping as the big box stores do, shipping will be higher on international orders. We are located in Canada, it takes a bit for packages to exit the country and get through customs.

TLS remains committed to human expression and original creation, where possible, AI art is limited to no more than 10% of any illustration, book cover, or interior art. This 10% is to account for brushes, textures, or other tools that may be considered part of AI or generative fill.

Authors may use AI for their bio pictures, as some authors are unable to take professional pictures or cannot identify themselves. We are not responsible for any author-submitted art or illustration; we trust that any creation submitted complies.

• A work (including books, free downloads, articles and other marked content) is not permitted to be copied.
• This means you may not scan the entire manuscript and use it for any purpose. You may make up to 10 pages available via photocopy if needed, but any greater page requirements require permission.
• Books provided by TLS whether in print or digital, are limited to a single copy with no rights to distribute unless explicitly stated.

• Reviewers may reference and use up to 5 pictures of pages from the interior of the book and or a miss of cover and interior photos for use on any public-facing review. We require that posting of all reviews includes a visible link to TLS in a prominent location.
• Publications provided on our site that are downloadable are sharable under the commons license of Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. 
• Anyone selling downloads will be sent a DMCA which requires removal of any digital copy provided to anyone without permission.

Our blog is protected by the same restrictions as our publications, any quotation used, material shared, or blog posts copied must be  sourced and attributed under the https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode

Quoting any publication or this website, is permitted as long as you use proper citation methods.

1. APA Citation Style
2. MLA Citation Style
3. Chicago Style

We do not release the private information of any author without consent, if you are trying to find information on an author, please note we are unable to give you any information other than what is posted publicly. IF an author wishes to remain anonymous they have a right to use pen/alternative names. 

Data: Visitor comments may be checked through an automated spam detection service.

Contact Info: Your contact information is retained in contact forms or submissions in order for us to contact you. We purge all contact/submissions every four months to ensure that data is not housed on this site. If you wish to request a purge immediately, please contact us and give us your exact name/email and we will purge the contact record.

Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media: We do not collect media from any party. Any images, photographs, digital or print media that has been submitted on this site is considered confidential. We do not collect information from photographs other than to identify copyright holders via tiny eye.

Contact forms: We retain all submissions for 15 days to assess them for publishing, if not selected, we terminate all uploads and submission data within 30 days. 

Cookies: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with: Data may be shared with analytics to determine visitor activity. We do not see specific data other than a general idea of location and pages visited. No specific user name/identifier is collected.

How long we retain your data: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How we protect your data: We do not house data on this site. All data that is collected through third parties, is for the purpose of targeting ads and or determining web analytics. Specific data such as personal identifying information is not stored on our site or accessible to us other than if volunteered by the submitter to the contact or submission form.

What data breach procedures we have in place: If a data breach occurs, we will advise any party that was potentially affected via public announcement.